{"id":8489,"date":"2021-06-24T18:19:09","date_gmt":"2021-06-24T23:19:09","guid":{"rendered":"http:\/\/inca.com.co\/centro_inca_\/?page_id=8489"},"modified":"2024-08-22T16:50:47","modified_gmt":"2024-08-22T21:50:47","slug":"tecnico-laboral-por-competencias-en-contact-center-call-center","status":"publish","type":"page","link":"https:\/\/centroinca.com\/centroinca\/tecnico-laboral-por-competencias-en-contact-center-call-center\/","title":{"rendered":"Estudia T\u00e9cnico Laboral por Competencias en Contact Center y Call Center en Barranquilla"},"content":{"rendered":"

[vc_row][vc_column][stm_spacing lg_spacing=”65″ md_spacing=”60″ sm_spacing=”50″ xs_spacing=”30″][vc_custom_heading stripe_pos=”hide” text=”T\u00e9cnico Laboral por Competencias en Contact Center y Call Center” font_container=”tag:h3|text_align:center|color:%23009862″ use_theme_fonts=”yes”][stm_spacing lg_spacing=”17″ md_spacing=”17″ sm_spacing=”17″ xs_spacing=”17″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces”][vc_column][vc_single_image image=”11411″ img_size=”full” alignment=”center”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”35″ equal_height=”yes” el_class=”about-bg-right” css=”.vc_custom_1621460511731{margin-bottom: 32px !important;}”][vc_column width=”1\/2″][vc_custom_heading text=”Beneficios del programa” font_container=”tag:h3|text_align:left|color:%23009862″ use_theme_fonts=”yes” css=”.vc_custom_1622044995331{margin-top: 20px !important;margin-bottom: 25px !important;}”][vc_column_text css=”.vc_custom_1624576692042{margin-bottom: 25px !important;}”]Entrenar a los estudiantes en la ejecuci\u00f3n de acciones comunicativas para la atenci\u00f3n al cliente, suministro de informaci\u00f3n y servicios, mercadeo, venta y recuperaci\u00f3n de cartera por medio del manejo de los equipos y dispositivos de Contac y Call Center en BPO o Inhouse acorde a los procedimientos establecidos y normas de competencias laborales de sector, con una actitud \u00e9tica y proactiva para el emprendimiento ocupacional o empresarial.[\/vc_column_text][vc_row_inner equal_height=”yes”][vc_column_inner width=”1\/3″][vc_single_image image=”8228″ img_size=”medium” alignment=”center”][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”9492″ img_size=”medium”][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”8227″ img_size=”medium”][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_column_text css=”.vc_custom_1687556524584{margin-bottom: 25px !important;}”]Resoluci\u00f3n 06475 de 2022 Secretar\u00eda de Educaci\u00f3n Distrital.
\nCERTIFICADO DE CALIDAD ICONTEC: CS-0017-1 NTC 5581:2011
\nAutorizaci\u00f3n para Cuota de Aprendizaje SENA[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ el_class=”about_full-right_width” css=”.vc_custom_1621461885397{padding-top: 45px !important;padding-bottom: 95px !important;}”][vc_column_text css=”.vc_custom_1621461849719{margin-bottom: 25px !important;}”]5 Razones para estudiar en<\/strong> Centro INCA:<\/strong><\/p>\n

– Gran Descuento en Matr\u00edcula.<\/p>\n

– Clases semipresenciales en ambientes bioseguros.<\/p>\n

– Plataformas tecnol\u00f3gicas en l\u00ednea con instructor y Organizaci\u00f3n Inca.<\/p>\n

– Metodolog\u00eda TDP: Teor\u00eda + Demostraci\u00f3n + Pr\u00e1ctica.<\/p>\n

– Convenio con las mejores empresas.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”custom” accent_color=”#d8d8d8″][vc_empty_space][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1621468469136{margin-bottom: 42px !important;}”][vc_column width=”1\/2″ css=”.vc_custom_1621465073485{padding-top: 23px !important;}”][stm_icon_box title_color=”custom” hide_title_line=”hide_title_line” icon=”fas fa-user-graduate” style=”icon_left” icon_size=”15″ icon_color=”custom” icon_bg_color=”custom” icon_width=”70″ title=”Tipo de Certificado” icon_color_custom=”#ffffff” css=”.vc_custom_1699630324201{margin-bottom: 28px !important;}” title_color_custom=”#009862″ icon_bg_color_custom=”#009862″]T\u00e9cnico Laboral por Competencias en Contac Center y Call Center<\/span>[\/stm_icon_box][stm_icon_box title_color=”custom” hide_title_line=”hide_title_line” icon=”far fa-calendar” style=”icon_left” icon_size=”15″ icon_color=”custom” icon_bg_color=”custom” icon_width=”70″ title=”Fecha de inicio” icon_color_custom=”#ffffff” css=”.vc_custom_1724363430041{margin-bottom: 28px !important;}” title_color_custom=”#009862″ icon_bg_color_custom=”#009862″]Fecha<\/span>[\/stm_icon_box][stm_icon_box title_color=”custom” hide_title_line=”hide_title_line” icon=”far fa-clock” style=”icon_left” icon_size=”15″ icon_color=”custom” icon_bg_color=”custom” icon_width=”70″ title=”Duraci\u00f3n” icon_color_custom=”#ffffff” css=”.vc_custom_1699453660123{margin-bottom: 28px !important;}” title_color_custom=”#009862″ icon_bg_color_custom=”#009862″]Total de horas: 1600<\/span><\/p>\n

Cuatro (4) M\u00f3dulos Acad\u00e9micos<\/span><\/p>\n

Un (1) Periodo de Pr\u00e1cticas Laborales Externas.<\/span>[\/stm_icon_box][stm_icon_box title_color=”custom” hide_title_line=”hide_title_line” icon=”far fa-clock” style=”icon_left” icon_size=”15″ icon_color=”custom” icon_bg_color=”custom” icon_width=”70″ title=”Horarios Disponibles” icon_color_custom=”#ffffff” css=”.vc_custom_1622044836565{margin-bottom: 28px !important;}” title_color_custom=”#009862″ icon_bg_color_custom=”#009862″]Lunes a Viernes<\/span><\/p>\n

07:30 am a 09:45 am<\/span><\/p>\n

10:00 am a 12:15 pm<\/span><\/p>\n

01:45 pm a 04:00 pm<\/span><\/p>\n

04:00 pm a 06:15 pm<\/span><\/p>\n

06:45 pm a 09:00 pm<\/span><\/p>\n

 <\/p>\n

S\u00e1bados<\/span><\/p>\n

07:00 am a 01:45 pm<\/span><\/p>\n

12:15 pm a 07:00 pm<\/span>[\/stm_icon_box][stm_icon_box title_color=”custom” hide_title_line=”hide_title_line” icon=”far fa-clock” style=”icon_left” icon_size=”15″ icon_color=”custom” icon_bg_color=”custom” icon_width=”70″ title=”Modalidad de Clases” icon_color_custom=”#ffffff” css=”.vc_custom_1654534757406{margin-bottom: 28px !important;}” title_color_custom=”#009862″ icon_bg_color_custom=”#009862″]Presencial<\/span>[\/stm_icon_box][\/vc_column][vc_column width=”1\/2″][vc_custom_heading stripe_pos=”hide” text=”Financia tu matr\u00edcula” font_container=”tag:h6|text_align:left|color:%23009862″ use_theme_fonts=”yes”][vc_column_text]Paga de contado con cr\u00e9dito educativo y gana un gran descuento[\/vc_column_text][vc_single_image image=”8152″ img_size=””][vc_single_image image=”8153″ img_size=””][vc_btn title=”Conocer costos” style=”outline-custom” outline_custom_color=”#009862″ outline_custom_hover_background=”#008254″ outline_custom_hover_text=”#ffffff” align=”center” i_icon_fontawesome=”fas fa-dollar-sign” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fcentroinca.com%2Fcentroinca%2Fcostos-educativos%2F|title:Conocer%20costos|target:_blank”][vc_empty_space height=”2px”][vc_btn title=”Matric\u00falate aqu\u00ed” style=”custom” custom_background=”#009862″ custom_text=”#ffffff” size=”sm” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.centroinca.net%2Fpattern.php%3Fform%3Dadmisiones_informacion.php%26codigo_programa%3D115|target:_blank”][vc_empty_space height=”30px”][stm_info_box icon=”fas fa-chevron-right” image=”7360″ vc_image_size=”full” link=”url:https%3A%2F%2Fcentroinca.com%2Fcentroinca%2Frecupera-tu-inversion%2F|title:Conocer%20m%C3%A1s”]<\/p>\n

Estudia en Corto Tiempo y recupera tu inversi\u00f3n con las pr\u00e1cticas Laborales<\/span><\/h4>\n

[\/stm_info_box][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”third_bg_color” css=”.vc_custom_1622042812882{margin-top: 20px !important;background-color: #009862 !important;}”][vc_column][vc_empty_space height=”30px”][vc_row_inner][vc_column_inner width=”5\/12″][vc_column_text]<\/p>\n

Perfil Ocupacional<\/span><\/h3>\n

[\/vc_column_text][vc_column_text]El egresado del programa podr\u00e1 desempe\u00f1arse en empresas que tengan departamentos de atenci\u00f3n telef\u00f3nica en Servicio al Cliente, Ventas o Cobranzas y en general empresas nacionales y multinacionales especializadas en servicios. Podr\u00e1 desempe\u00f1arse como operador de Call Center o como supervisor de grupos de operadores.<\/span>[\/vc_column_text][vc_empty_space height=”30px”][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

Testimonios<\/span><\/h3>\n

[\/vc_column_text][vc_raw_html]JTNDaWZyYW1lJTIwd2lkdGglM0QlMjI1NjAlMjIlMjBoZWlnaHQlM0QlMjIzMTUlMjIlMjBzcmMlM0QlMjJodHRwcyUzQSUyRiUyRnd3dy55b3V0dWJlLmNvbSUyRmVtYmVkJTJGbXR5ejRweGxQUWslMjIlMjB0aXRsZSUzRCUyMllvdVR1YmUlMjB2aWRlbyUyMHBsYXllciUyMiUyMGZyYW1lYm9yZGVyJTNEJTIyMCUyMiUyMGFsbG93JTNEJTIyYWNjZWxlcm9tZXRlciUzQiUyMGF1dG9wbGF5JTNCJTIwY2xpcGJvYXJkLXdyaXRlJTNCJTIwZW5jcnlwdGVkLW1lZGlhJTNCJTIwZ3lyb3Njb3BlJTNCJTIwcGljdHVyZS1pbi1waWN0dXJlJTIyJTIwYWxsb3dmdWxsc2NyZWVuJTNFJTNDJTJGaWZyYW1lJTNF[\/vc_raw_html][vc_empty_space height=”30px”][vc_column_text]<\/p>\n

Gianella Covelis<\/span><\/p>\n

Contacta<\/span><\/p>\n

[\/vc_column_text][vc_empty_space height=”30px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” css=”.vc_custom_1621465657349{background-color: #e8e8e8 !important;}” el_class=”third_bg_color”][vc_column css=”.vc_custom_1621466088842{margin-bottom: 30px !important;}”][vc_custom_heading icon_pos=”top” stripe_pos=”hide” text=”\u00c1reas de desempe\u00f1o” font_container=”tag:h3|text_align:center|color:%23009862″ use_theme_fonts=”yes” css=”.vc_custom_1622044613363{margin-bottom: 25px !important;padding-top: 30px !important;}”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1621465676849{padding-bottom: 60px !important;background-color: #e8e8e8 !important;}”][vc_column width=”1\/6″][vc_icon icon_fontawesome=”far fa-star” color=”custom” background_style=”rounded” background_color=”custom” size=”sm” custom_color=”#ffffff” custom_background_color=”#009862″][vc_column_text]Recepcionista[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][vc_icon icon_fontawesome=”far fa-star” color=”custom” background_style=”rounded” background_color=”custom” size=”sm” custom_color=”#ffffff” custom_background_color=”#009862″][vc_column_text]Empleados de ventas y servicios[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][vc_icon icon_fontawesome=”far fa-star” color=”custom” background_style=”rounded” background_color=”custom” size=”sm” custom_color=”#ffffff” custom_background_color=”#009862″][vc_column_text]Empleado de informaci\u00f3n[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][vc_icon icon_fontawesome=”far fa-star” color=”custom” background_style=”rounded” background_color=”custom” size=”sm” custom_color=”#ffffff” custom_background_color=”#009862″][vc_column_text]Auxiliar de oficina[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][vc_icon icon_fontawesome=”far fa-star” color=”custom” background_style=”rounded” background_color=”custom” size=”sm” custom_color=”#ffffff” custom_background_color=”#009862″][vc_column_text]Auxiliar de servicios financieros[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][vc_icon icon_fontawesome=”far fa-star” color=”custom” background_style=”rounded” background_color=”custom” size=”sm” custom_color=”#ffffff” custom_background_color=”#009862″][vc_column_text]Operador de medios para servicio al cliente[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”35″ equal_height=”yes” el_class=”about-bg-right” css=”.vc_custom_1621466966505{margin-top: 20px !important;margin-bottom: 32px !important;}”][vc_column width=”1\/2″][vc_custom_heading icon=”fas fa-book-reader” icon_size=”30″ stripe_pos=”hide” text=”Plan de estudio” font_container=”tag:h3|text_align:left|color:%23009862″ use_theme_fonts=”yes” css=”.vc_custom_1622044963627{margin-top: 20px !important;margin-bottom: 25px !important;}” subtitle_color=”#afafaf”][vc_column_text css=”.vc_custom_1702592485356{margin-bottom: 25px !important;}”]M\u00f3dulos<\/strong><\/p>\n

Atenci\u00f3n y Servicio al Cliente<\/p>\n

English for call and contact center<\/p>\n

Call and contact center management<\/p>\n

Ventas de Productos y Servicios<\/p>\n

 <\/p>\n

Pr\u00e1ctica Laboral<\/strong><\/p>\n

Pr\u00e1ctica Laboral Externa[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_custom_heading icon=”fas fa-handshake” icon_size=”30″ stripe_pos=”hide” text=”Pr\u00e1cticas” font_container=”tag:h3|text_align:left|color:%23009862″ use_theme_fonts=”yes” css=”.vc_custom_1622044563669{margin-top: 20px !important;margin-bottom: 25px !important;}”][vc_column_text css=”.vc_custom_1699453628030{margin-bottom: 25px !important;}”]Pr\u00e1cticas Laborales Externas<\/strong><\/p>\n

Testimonios de empresario y egresados<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”35″ equal_height=”yes” css=”.vc_custom_1621467974550{background-color: #e8e8e8 !important;}” el_class=”about-bg-right”][vc_column width=”1\/2″ css=”.vc_custom_1621466088842{margin-bottom: 30px !important;}”][vc_custom_heading stripe_pos=”hide” text=”\u00bfC\u00f3mo me matriculo?” font_container=”tag:h3|text_align:left|color:%23009862″ use_theme_fonts=”yes” css=”.vc_custom_1622044579499{margin-top: 20px !important;margin-bottom: 25px !important;}”][vc_column_text css=”.vc_custom_1621957728091{margin-bottom: 25px !important;}”]Para matricularte recuerda seguir paso a paso nuestros requisitos. Ingresa al siguiente bot\u00f3n y sigue nuestro paso a paso (aplica para estudiantes nuevos y antiguos).[\/vc_column_text][vc_btn title=”Leer m\u00e1s” style=”custom” custom_background=”#009862″ custom_text=”#ffffff” size=”sm” align=”left” link=”url:https%3A%2F%2Fcentroinca.com%2Fcentroinca%2Fcomo-matriculo%2F|title:Leer%20m%C3%A1s”][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”7913″ img_size=”medium” style=”vc_box_rounded”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” el_class=”third_bg_color” css=”.vc_custom_1622042822808{background-color: #009862 !important;}”][vc_column][vc_empty_space height=”30px”][vc_row_inner][vc_column_inner width=”5\/12″][vc_custom_heading stripe_pos=”hide” text=”Cronograma de inducci\u00f3n” font_container=”tag:h3|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1621468131489{margin-top: 5px !important;margin-bottom: 25px !important;}” subtitle_color=”#ffffff”][vc_column_text]Fecha Inducci\u00f3n<\/span>
\nHora Inducci\u00f3n<\/span>
\nLugar Inducci\u00f3n<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_empty_space height=”30px”][vc_column_text]Conoce nuestras instalaciones en 360\u00ba<\/span><\/strong><\/p>\n

Navega con nuestro recorrido virtual<\/span>[\/vc_column_text][vc_single_image image=”7277″ img_size=”large” style=”vc_box_rounded” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/www.youtube.com\/watch?v=XIOEYTSgAe0&ab_channel=CentroInca”][vc_empty_space height=”30px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”35″ equal_height=”yes” css=”.vc_custom_1621467974550{background-color: #e8e8e8 !important;}” el_class=”about-bg-right”][vc_column css=”.vc_custom_1621466088842{margin-bottom: 30px !important;}”][vc_custom_heading stripe_pos=”hide” text=”Observaciones” font_container=”tag:h3|text_align:left|color:%23009862″ use_theme_fonts=”yes” css=”.vc_custom_1624578740792{margin-top: 20px !important;margin-bottom: 25px !important;}”][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text css=”.vc_custom_1625866942431{margin-bottom: 25px !important;}”]Observaci\u00f3n<\/strong><\/p>\n

Presencial organizada por m\u00f3dulos de secuencia no regulada.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Requerimientos<\/strong><\/p>\n

La pr\u00e1ctica Laboral externa tendr\u00e1 un costo similar al per\u00edodo acad\u00e9mico vigente, acorde a lo establecido en el Reglamento Institucional y acorde a la normatividad vigente.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]La inspecci\u00f3n y vigilancia de este programa est\u00e1 a cargo de la Secretar\u00eda de Educaci\u00f3n Distrital.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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